Shipping & Delivery
If you have any questions about shipping or your order, please reach out via our Contact Us page.
Shipping Rates
Australia
- Standard Shipping: FREE!
- Estimated delivery: 3–6 business days
Europe
- Premium Delivery via DHL Express: €20
- Estimated delivery: 4–7 business days
United Kingdom
- Premium Delivery via DHL Express: £15
- Estimated delivery: 4–7 business days
United States & Canada
- Premium Delivery via DHL Express: US$15
- Estimated delivery: 4–7 business days
Asia
- Premium Delivery via DHL Express: US$15
- Estimated delivery: 4–7 business days
New Zealand
- Premium Delivery via DHL Express: A$15
- Estimated delivery: 4–7 business days
After You Place Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email from Australia Post or DHL Express for international orders. This email will include your tracking details so you can follow your parcel’s progress.
Please check your junk or spam folder if you do not see the tracking email in your inbox.
Please note that orders cannot be changed once they have been placed.
Customs, Duties & Taxes
International orders shipped outside the UK and EU may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the recipient.
GROG is not responsible for any customs or duty fees and has no control over these charges. For more information, please contact your local customs office or postal authority.
If Your Country Isn’t Available
If your country does not appear in our Country Selector at the top of the website, unfortunately we are unable to fulfil orders to that location at this time.
Can’t Find Your Tracking Details?
Tracking emails can occasionally land in your junk or spam folder, so please check there first.
If you still can’t locate your tracking information, feel free to contact us through our Contact Us page and we’ll help you out.
Returns
We accept returns within 30 days of purchase.
For full details, please visit our Returns & Warranty page.