Privacy Policy
Your privacy matters to us. This Privacy Policy explains how GROG collects, uses, stores and shares your personal information.
This Privacy Policy applies to all GROG websites, applications, products and services where this policy is displayed. If a specific GROG website, app or product links to a separate privacy policy, that separate policy will apply instead.
We may update this Privacy Policy from time to time for legal, operational or business reasons. When changes are made, we will update the Last Updated date shown on this page. Any revised version takes effect as soon as it is posted on the website. By continuing to use our website after any updates are published, you agree to the updated Privacy Policy. We encourage you to review this page regularly.
We recommend reading this Privacy Policy in full so you understand how your information is handled.
Collection of Your Information
We may collect information about you in a number of ways.
When you visit our website, our systems may record technical information such as your IP address, domain name, browser information and other network identifiers. In some jurisdictions, including countries within the European Economic Area, this information may be considered personal information under applicable privacy laws. We may use this data in aggregated form to understand website traffic, pages viewed, time spent on the site and similar usage patterns. This helps us improve the performance, content and usability of our website.
We may also collect personal information that you voluntarily provide to us, including your:
- first and last name
- email address
- phone number
- postal or physical address
- order details
- account details
- any other information you provide when contacting us, creating an account, subscribing to emails, entering a giveaway, registering a product, or participating in surveys, promotions or interactive features
You are not required to provide personal information, but choosing not to may limit your ability to use certain features of the website or complete a purchase.
How We Use Your Information
Having accurate information helps us provide a smoother, more efficient and more tailored experience. We may use your personal information to:
- process and fulfil orders
- communicate with you about your order
- respond to enquiries and support requests
- provide account-related or service-related notices
- improve our website, products and customer experience
- send marketing communications and promotional offers
- administer promotions, giveaways or surveys
- contact product owners in the event of a product recall or important safety notice
- maintain the security and integrity of our website and systems
- detect, prevent or investigate fraud, misuse or unlawful activity
- share relevant information with authorised distributors, partners or service providers where needed to support our business operations
- promote our products and, where relevant, related products or services
We may also share your information with third parties that provide services on our behalf, including payment processing, website hosting, analytics, customer service, marketing support and email delivery.
Legal Basis for Processing Personal Information
Where required by applicable law, our legal basis for collecting and using personal information depends on the type of information involved and the context in which it is collected.
We generally process personal information where:
- it is necessary to perform a contract with you, such as processing and delivering your order
- it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms
- you have given your consent
- we are required to do so by law
- it is necessary to protect your vital interests or those of another person
Where we ask you to provide personal information to meet a legal requirement or to perform a contract, we will make this clear at the relevant time and explain whether providing the information is mandatory, along with the consequences of not providing it.
Our legitimate interests may include operating and improving our website, communicating with customers, providing support, protecting our systems, marketing our products, and detecting or preventing unlawful activity.
If you have questions about the legal basis on which we collect or use your personal information, please contact us using the contact details below.
Children
We do not knowingly collect personal information from children under the age of 13 or knowingly market to them. If you believe we have collected information from a child under 13 without appropriate parental or guardian consent, please contact us and we will take reasonable steps to delete that information as soon as possible.
Cookies and Tracking Technologies
We may use cookies, tracking pixels, web beacons and similar technologies to improve your browsing experience, understand website usage and support our marketing activities.
A cookie is a small data file placed on your device by your browser. Cookies help us recognise returning visitors, remember preferences and improve site functionality.
Most browsers accept cookies by default, but you can usually choose to remove or reject cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.
Some tracking technologies, such as web beacons or pixels, may not be disabled in the same way as cookies, but their effect can often be limited by adjusting your browser settings or cookie preferences.
Information from Social Networks
If you choose to connect or interact with our website or services through a social network or third-party platform, we may receive information such as your name, username, email address, profile image, location and other publicly available profile details, depending on the permissions you grant.
Any information collected through those platforms is also subject to the privacy practices of the relevant third-party provider. We are not responsible for the privacy or security practices of those services, and you should review their policies directly.
Information from Apps, Accounts, Promotions and Surveys
If GROG offers an app, account-based service, giveaway, survey or similar feature, we may collect the information you provide in connection with that feature, such as your email address, name, country, date of birth, gender, password, preferences or responses.
Some information may be optional and some may be required to create an account or participate in the relevant service. We may use this information to manage your account, verify access, send important notices, improve our offerings and communicate with you about your products, account or services.
Security of Your Information
We use reasonable administrative, technical and physical safeguards to help protect your personal information.
While we take reasonable steps to secure the information you provide, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security. Any information transmitted online is provided at your own risk.
We also maintain procedures for dealing with suspected personal data breaches and will notify affected individuals and relevant regulators where required by law.
Retention of Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, compliance and reporting obligations.
When we no longer need your personal information for an ongoing legitimate business purpose, we will either delete it or anonymise it. If deletion is not immediately possible, such as where data is stored in secure backups, we will retain it securely and isolate it from further use until deletion becomes possible.
Third-Party Services and Links
Our website may contain links to third-party websites, services or applications that are not operated by GROG.
Once you leave our website or interact with a third-party service, any information you provide is governed by that third party’s own privacy policy and practices. We are not responsible for the content, privacy practices or security of third-party websites, products or services.
Your Privacy Rights
Depending on your location and the laws that apply to you, you may have the right to:
- access the personal information we hold about you
- request correction of inaccurate or incomplete personal information
- request deletion of your personal information
- object to or restrict certain types of processing
- request transfer of your personal information to another provider
- opt out of receiving marketing communications
- withdraw consent where we rely on your consent to process your personal information
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email, or by contacting us directly.
If you withdraw consent, this will not affect any processing carried out before the withdrawal, nor will it affect processing carried out on other lawful grounds.
We respond to privacy rights requests in accordance with applicable privacy laws.
If you are located in the European Economic Area or another region with similar rights, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we collect, use and protect your information.
If you do not agree with any part of this Privacy Policy, you should stop using the website and our services.
You can see when this Privacy Policy was last updated by checking the date shown at the top of this page.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us via our Contact Us page or by post at:
GROG
PO Box 5409
Caning Vale South LPO 6155 WA
Australia